Shipping policy
Shipping Policy
Thank you for choosing REENU™.
We're committed to delivering your order as quickly and safely as possible.
Order Processing
All orders are processed within 1–2 business days.
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.
Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Shipping Times
Australia
6–10 Business Days
United States
6–10 Business Days
Canada
7–12 Business Days
United Kingdom
6–10 Business Days
Please note that shipping times are estimates only and may vary due to customs processing, carrier delays, or peak shipping periods.
Tracking Your Order
Once your order has shipped, you'll receive a tracking number via email.
Please allow up to 48 hours for tracking information to become active.
Incorrect Shipping Address
Please ensure your shipping address is entered correctly before completing your order.
If you notice an error, please contact us as soon as possible at reenusupport@gmail.com.
Once an order has been dispatched, we may not be able to make changes.
Delayed Shipments
While we do everything possible to deliver your order on time, occasional delays caused by shipping carriers, customs, weather, or high demand are outside of our control.
If your order is significantly delayed, our support team will be happy to assist.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us at reenusupport@gmail.com with your order number.
We'll investigate the issue with the shipping carrier and work towards the best possible resolution.
Contact Us
If you have any questions about your order or shipping, please contact us:
Email: reenusupport@gmail.com
Our team aims to respond to all enquiries within 1–2 business days.